Delivery Information
All wallpaper murals are made to order and produced and shipped from China. Delivery includes production, packing, dispatch and international transportation, so the times below are estimates rather than guaranteed arrival dates. Please also review the delivery information shown at checkout before completing your purchase.
Production and Dispatch
Most wallpaper mural orders require approximately 6–8 business days for artwork review, printing, quality checking and packing in China before dispatch. Large orders, trade orders, multiple-room projects or orders requiring additional instructions may need more time.
If the dimensions, crop, material, delivery address or another order detail needs confirmation, Solowalls may contact you before production begins. Please check your email after ordering and respond promptly if clarification is requested.
Estimated Transit Times from China
- United States, Canada, the United Kingdom, Europe and Australia: usually 5–8 business days after dispatch.
- Other destinations: usually 6–12 business days after dispatch.
These are typical estimates after dispatch, not guaranteed delivery dates. Transit time can vary according to the destination, carrier route, customs clearance, local delivery conditions and the service available for your address.
What Can Affect Delivery Time?
Customs inspections, import procedures, remote-area delivery, public holidays, seasonal peaks, severe weather, carrier disruption, incomplete address information and unsuccessful delivery attempts may extend the estimate. These circumstances may affect the final arrival date.
Tracking Information
When tracking is available, details will be sent by email or made available through your customer account after dispatch from China. A tracking number may take some time to show its first scan after the parcel leaves production. If tracking has not updated for an unusually long period or the parcel has passed the estimated delivery window, contact us with your order number and tracking number.
Delivery Address and Order Changes
Check the recipient name, street address, city, postcode, country, telephone number and email address before placing your order. Contact us as soon as possible if an address needs to be corrected. Because these products are made to order in China, an address change or cancellation cannot be guaranteed after production or dispatch has started.
Large and Multiple-Item Orders
Large orders, trade orders and projects containing several murals may require additional production, packing or dispatch time. Items may be shipped together or in separate parcels from China. If an order is split, tracking information may be provided separately for each parcel.
Missed, Returned or Delayed Parcels
If a delivery attempt is missed, follow the carrier instructions as soon as possible. A parcel may be held, returned or require a redelivery charge if the address is incomplete, the recipient is unavailable or local charges are not paid. Contact us promptly if a parcel is returned, appears lost or cannot be delivered.
Damaged or Incorrect Orders
Inspect the external packaging when your order arrives. If the packaging or wallpaper appears damaged, take clear photographs of the parcel, shipping label and product before disposing of any packaging. If the product is damaged, defective or incorrect, contact us with your order number and photographs before cutting or installing it.
Do not install wallpaper that appears damaged or incorrect. Once installation or cutting has started, it may be difficult to assess the original condition of the product and installation costs may not be recoverable.
Before You Place an Order
- Confirm your wall measurements and include the recommended installation allowance.
- Check the product material, finish, installation method and available sample options.
- Make sure your delivery address and contact details are complete and accurate.
- Review the delivery estimate and any charges shown at checkout.
- Keep your order confirmation and tracking details until delivery is complete.
For a question about a specific shipment, contact Solowalls with your order number. We will review the production and carrier information available for your China-dispatched order and explain the next step.