Privacy Policy
This Privacy Policy explains how Solowalls, operating through solowalls.com, handles personal information when you browse our website, contact us, create an account, request information or place an order.
We collect and use information only for legitimate business purposes, to provide the services you request, to operate the website and to meet applicable legal or regulatory obligations. This policy should be read together with our Terms and Conditions.
Information We May Collect
- Contact details: name, email address, telephone number and delivery or billing address.
- Account details: login information and preferences associated with your customer account.
- Order details: products, measurements, material choices, order value, delivery details and communications about the order.
- Payment information: payment status and transaction references supplied by our payment providers. We do not need to store your full card number to process an order.
- Support information: messages, photographs, project details and other information you choose to send to us.
- Technical information: IP address, browser type, device information, pages viewed, approximate location and website activity collected through logs, cookies or similar technologies.
How We Use Information
We may use personal information to process and deliver orders, provide customer support, respond to enquiries, manage accounts, prevent fraud and misuse, improve website performance, maintain records, send service messages and meet legal obligations. Where permitted and where you have a choice, we may also use your contact details to send relevant marketing communications. You can unsubscribe from marketing messages at any time.
Payments and Service Providers
We use trusted service providers for functions such as payment processing, hosting, email delivery, analytics, customer support, fulfilment and parcel delivery. These providers receive only the information reasonably needed to perform their service and are expected to protect it appropriately. Payment providers process payment data under their own privacy terms.
Cookies and Similar Technologies
Cookies may be used to keep the website working, remember preferences, maintain shopping and account functions, understand website usage and support security. You can control cookies through your browser settings. Disabling essential cookies may affect shopping, account or checkout features.
Retention and Security
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order, accounting, dispute and legal record requirements. We use reasonable administrative, technical and organisational safeguards, but no online transmission or storage system can be guaranteed to be completely secure.
International Transfers
Depending on your location and the service used, information may be processed in another country. Where required, we take appropriate steps for the transfer and require service providers to handle information in accordance with applicable obligations.
Your Choices and Rights
Depending on the law that applies to you, you may have rights to request access, correction, deletion, restriction, portability or objection to certain processing. You may also withdraw consent where processing is based on consent. To make a request, contact us using the details available on the website. We may need to verify your identity before completing a request.
Children
Our website is intended for adults and is not directed to children. We do not knowingly request personal information from children. If you believe a child has provided information to us, please contact us so that we can review it.
Policy Updates
We may update this policy when our services, technology or legal obligations change. The latest version will be published on this page with its effective or updated date.